Cookie policy

Last updated: May 2026

1. What Are Cookies

Cookies are small text files stored on your device (computer, phone or tablet) when you visit a website. They are widely used to make websites work correctly, remember your preferences, and provide information to site operators.

2. Cookies We Use

Type	Purpose	Duration
Strictly Necessary	Session ID, CSRF token, user authentication	Session (expire on browser close) up to 2 hours
Functional	Remembering selected language (EL/EN) and display theme (light/dark)	12 months
Analytics (anonymous)	Traffic statistics to improve the service — no personal identifiers	12 months

Important We do not use third-party advertising cookies. We do not track your behaviour across other websites and do not share cookie data with ad networks.

3. Strictly Necessary Cookies — Details

These cookies are essential for the platform to function and cannot be disabled without affecting usability. They include:

servisdesk_session: Keeps your login session active
XSRF-TOKEN: Protects against Cross-Site Request Forgery (CSRF) attacks
remember_web_*: "Remember me" login option (optional)

4. Legal Basis

Strictly necessary cookies are placed on the basis of legitimate interest (Art. 6(1)(f) GDPR) and do not require consent, as they are technically required for service operation.

Functional and analytics cookies are placed on the basis of consent (Art. 6(1)(a) GDPR), which you may withdraw at any time.

5. Managing & Disabling Cookies

You can control and delete cookies through your browser settings:

Google Chrome: Settings → Privacy and security → Cookies
Mozilla Firefox: Settings → Privacy & Security → Cookies
Safari: Preferences → Privacy → Manage Website Data
Microsoft Edge: Settings → Cookies and site permissions

Please note: Disabling strictly necessary cookies will prevent you from logging in and using core platform features.

6. Policy Updates

This Cookie Policy may be updated periodically. Material changes will be announced via the platform or email. The last updated date is always shown at the top of this page.

Questions about cookies: info@servisdesk.gr