Last updated: May 2026
These Terms of Service ("Terms") govern the relationship between THE MOBICELL PROJECT ΜΟΝΟΠΡΟΣΩΠΗ ΙΚΕ ("ServisDesk", "we", "us") and any person or entity registering or using the ServisDesk.gr platform ("Subscriber", "you").
By completing registration or using any part of the platform, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree, please do not proceed with use.
ServisDesk.gr is a cloud-based repair management software (Software as a Service — SaaS) designed for professional repair shops and technical service businesses. The platform provides:
We grant you a non-exclusive, non-transferable licence to use the platform for the duration of your active subscription. No intellectual property rights over the software are transferred.
3.1 You must provide accurate, complete and up-to-date information when creating your account.
3.2 You are solely responsible for the security of all user credentials on your account. Notify us immediately at info@servisdesk.gr if you suspect unauthorised access.
3.3 Each account corresponds to one (1) legally distinct business. Sharing an account across separate independent businesses is prohibited.
3.4 Only adults (18+) with legal authority to bind their business may register.
3.5 We reserve the right to refuse or suspend any registration at our discretion, particularly in cases of Terms violation.
4.1 Every new Subscriber is entitled to a free trial of 14 calendar days from account creation, with full access to the features of the selected plan.
4.2 No payment information is required during the trial and no charges are made.
4.3 After the trial expires, access is automatically suspended. Your data is retained for 30 days, during which you may activate a subscription or export your data.
4.4 Transition to a paid subscription is exclusively at your initiative. No automatic charges occur at trial end.
| Plan | Monthly fee (excl. VAT) | Suitable for |
|---|---|---|
| Solo | €19/month | 1 store, up to 3 users |
| Basic | €39/month | Up to 2 stores, up to 8 users |
| Pro | €49/month | Unlimited stores & users |
An optional data migration service (transfer of customers, repair history, etc. from a previous system) is available upon request. Pricing is agreed in writing before work begins.
5.1 All prices are exclusive of VAT (currently 24% in Greece).
5.2 Billing is monthly, in advance.
5.3 In case of non-payment, access is suspended after a 7-day notice. Data is retained for 30 days after suspension.
Payments are processed through VivaWallet, supporting:
ServisDesk does not store card data. All transactions are handled by VivaWallet under PCI-DSS standards.
7.1 Cancellation: You may cancel your subscription at any time from your account settings or by emailing info@servisdesk.gr.
7.2 Access end: Access continues until the end of the current paid billing period. No automatic renewal occurs after cancellation.
7.3 Refunds: Monthly subscription fees already charged are non-refundable. Exception: where a proven platform outage exceeds 5 consecutive business days, a proportional credit will be issued.
7.4 Setup fee: The one-time setup fee is non-refundable once the setup work has been completed.
8.1 All data you enter into the platform (customers, repairs, etc.) belongs exclusively to you.
8.2 ServisDesk will not sell, share or disclose your data to third parties, except as required by law or court order.
8.3 You may export your data at any time during your active subscription.
8.4 Following termination or cancellation, data is retained for 30 days and then permanently and irreversibly deleted.
The following are strictly prohibited:
Violations may result in immediate account suspension or termination without refund.
10.1 We target 99.5% monthly uptime (excluding scheduled maintenance).
10.2 Scheduled maintenance is announced at least 24 hours in advance via email.
10.3 ServisDesk is not liable for outages due to force majeure, third-party infrastructure failures or cyberattacks beyond our control.
11.1 ServisDesk is not liable for indirect damages, loss of revenue or data loss resulting from use or inability to use the platform.
11.2 Our maximum liability shall not exceed the monthly subscription fee paid for the most recent billing month.
11.3 The Subscriber is solely responsible for the lawfulness of data entered into the system and compliance with applicable law.
We reserve the right to update these Terms with 30 days' notice via email. Continued use after the notice period constitutes acceptance of the revised Terms. If you disagree, you may cancel without penalty before the effective date.
These Terms are governed exclusively by Greek law. Any dispute arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the Courts of Athens, Greece. Prior to litigation, the parties commit to seeking an amicable resolution within 30 days of written notice.
This Annex forms an integral part of the Terms of Service and is entered into pursuant to Article 28 of the GDPR (EU Regulation 2016/679). By accepting the Terms of Service upon registration, the Subscriber also fully accepts this Annex.
| Subject matter | Provision of a repair management SaaS platform |
| Purpose | Storage and management of repair, customer and device data on behalf of the Subscriber |
| Duration | For the duration of the active subscription and up to 30 days after its termination or cancellation |
| Data category | Data subjects |
|---|---|
| Full name, phone, email, address | The Subscriber's end customers |
| IMEI, serial number, device model | Device owners |
| Repair details, fault, cost, outcome | The Subscriber's end customers |
| Device photographs (if uploaded) | The Subscriber's end customers |
We do not process special categories of personal data (Article 9 GDPR) unless the Subscriber voluntarily inputs them — a responsibility borne exclusively by the Subscriber.
ServisDesk undertakes to:
The Subscriber undertakes to:
The Subscriber grants general authorisation to use sub-processors. Current approved sub-processors:
| Sub-processor | Role | Location |
|---|---|---|
| Hetzner Online GmbH | Hosting & data storage | Germany (EU) |
| VivaWallet | Payment processing | Greece (EU) |
| SMS provider | Notification delivery | EU |
ServisDesk will notify the Subscriber of any planned addition or replacement of a sub-processor. The Subscriber may object within 14 days of such notification.
In the event of a security breach affecting the Subscriber's data, ServisDesk will:
Upon termination or cancellation of the subscription, ServisDesk will: